ANTOnline has VERY Restrictive Return Policy

This is my first post about my fighting and losing a battle with the behemoth Amazon.COM. I will do my very best to NOT get passionate and keep it to just the facts. There will be evidence posted in both e-mail and pictorial content. I just want to warn consumers about the fact that if you buy something from ANTOnline to be sure to find (if you can) and read the extremely restrictive return policy ANTOnline has. This policy is not readily available for review at the product page on Amazon. Amazon expects you to go to ANTOnline's web site to read their Return Policy. Why isn't the policy readily available on Amazon's site; where you are actually placing the order?


Don't even touch the box if you want to return the item, let alone think about opening the product packaging. The product, even if it is incompatible with your hardware, cannot be returned for exchange or refund even with a 15% restocking fee involved, if you open it. I even offered them over 21% in restocking fee, if I could exchange the incompatible item for something I could use. I did not even receive the courtesy of a reply.


ANTOnline has over 6,000 negative comments on Amazon. I wish I had the read comments prior to purchasing from ANTOnline. Amazon minimizes the impact of negative comments by listing them as being four percent. Which in my humble opinion is deceptive.

UPDATE 01/30/09: antonline told the BBB that I misstated the number of negative ratings on amazon.com, so I checked; sure enough I stated the incorrect number. The correct number of negative ratings is 9,245.76 during the "life" of the rating system.

I contacted the Better Business Bureau and they closed the complaint even though I found Amazon's explanation unacceptable. This is the second time, in 20 years, that I've contacted the BBB and it's the second time I received no satisfactory results.